Available for Businesses at Naval Station Guantanamo Bay (NSGB), Viasat provides high-speed, reliable internet and voice services.
Our services provide significantly improved connectivity on base over previous services providers and 24/7 customer support.
Select the plan that is right for you and get your business connected today!
New Business Subscribers
Wifi + Voice
Multiple High-Speed Internet plans to choose from for on-base business connectivity. Speeds up to 100 Mbps and plans starting as low as $89/mo (with 3-year contract).
Now you can add Voice over IP to your Viasat internet service.
Unlimited minutes within NSGB, and to US, Canada, and Mexico. Use with a Viasat provided ATA device. Must be bundled with Viasat internet service.
* If you would like more information or have issues getting online, please contact our 24/7 Customer Care team at (888) 339-7150.
Cable
Cable TV services on Naval Station Guantanamo Bay are provided by Phoenix Cable. Click here to
see the channel line-up.
Viasat provides coaxial cable internet to businesses on Guantanamo Bay Navy Base. This type of internet will
provide a vastly improved experience with increased speeds, more capacity, and enhanced reliability.
Viasat Voice Navy plans can be configured to include multiple phone lines with dedicated Miami-area phone numbers, supports inbound and outbound calling, generous calling plans with calls to the US, Canada, and Mexico included in the monthly rate.
Voice service also supports on base calling using four and five-digit number formats. Voice service requires subscription to Viasat internet service.
After receiving the signed Agreement, a Viasat representative will be in touch with you to schedule installation,
and if needed, construction.
Why are there construction costs associated with my internet service?
If your building is not connected to the existing base-wide coaxial infrastructure, then some construction may be
required to connect your business. Viasat will perform a site survey and be sure to provide any estimated costs
prior to performing any work.
What's the installation process like?
An installation representative will contact your business to schedule the installation. A technician will need to
visit your building and install a new modem. Once the modem is installed and registration is complete, you will
have access to the internet.
For Voice service installation, an installation representative will contact your business to schedule the installation.
A technician will need to visit your building and install the new Voice Gateway and verify dial tone to the Voice Gateway.
Customer is responsible for connecting their existing analog phones to the Gateway.
Once installed, how do I register/access the internet?
1. Once your modem is installed, connect a device to your modem via a wired connection (Ethernet cable).
2. Go to an internet browser, and you will be redirected to the account registration page.
3. Create an account, select a rate plan, and enter in your credit card information.
4. After these steps are complete, you will be able to surf the internet.
After registration, you will no longer see the portal page, but you can always access your account information at
www.gowifinavy.com.
What equipment is needed to access the Internet?
The Viasat-provided modem will provide up to a 100Mbps Ethernet connection. If you would prefer a wireless internet connection,
you may ask the Viasat Sales Representative about our goWiFi service. In addition, you may plug in your own equipment (router/extender/etc.)
to the Viasat modem.
If you choose to add your own router, listed below are manufacturer links to four of the routers commonly available at the NEX that Viasat recommends:
Viasat can assist with the initial setup and connection of these routers to your modem. If your router is not one of these supported models, we will not have the expertise to assist you in connecting it to our platform.
What equipment is needed to use Voice Service?
A Viasat-provided Voice Gateway will be required.
How fast is the Internet service?
Speeds vary by plan, between up to 5 Mbps and up to 100 Mbps.
How much does the Internet service cost?
Cost varies depending on the service plan you select, between $129.95 and $339.00 per month.
How much does the Voice service cost?
The first Voice phone line costs $29.99 per month. Each additional line costs $15 per month. (Additional one-time equipment fee applies.)
Are there any other fees or charges?
There are no other fees or charges for internet service. All taxes and fees are included. For Voice service, additional one-time equipment fee applies.
Will customer support be available?
Yes! 24x7x365 phone support is available. We can be reached at 1-866-499-9434.
If I sign up for a plan, are there any contracts?
Yes, there is a minimum 1-year contractual commitment. There are also longer-term options available.
How am I billed?
You will be automatically billed electronically by credit card.
How can I make changes to my service or update my credit card information?
You can access your account or make changes to your service by visiting www.gowifinavy.com.
Is there a data allowance or data usage overage charge?
No, there is no data allowance or overage charge. Use as much data as you like!
Are any traffic types filtered?
No, traffic is not filtered.
Are pings blocked?
No, pings are not blocked.
Is the modem NAT capable?
No, the modem is not NAT capable. Your personal router must perform NAT.
How do I get my static IP address?
A Viasat representative will reach out via email and provide your IP address/es.
Do these IPs require a routed or bridged device?
The IP’s require a routed device.
How many devices can I connect?
You can connect one wired device to the modem. Your personal router allows for unlimited wireless
connections.
Terms and Conditions
This agreement (the "Agreement") is a contract between you, the individual, business, or organization currently providing you access to this website ("Provider") and Licensor (hereinafter defined in "Description of Services") for use of wireless high-speed Internet access services (the "Services"). Please read the following information carefully. By agreeing on the 'Wireless Service Sign-Up' page, you acknowledge that you (1) have read, understand and agree to be bound by this Agreement, (2) are receiving a non-transferable, single-user, limited license solely to access the Services, subject to the terms and conditions herein and (3) are at least of legal majority. The effective date of this Agreement is the date on which you accept the terms and conditions of the Services. To print this Agreement, click the print button on your browser.
Description of Services
Licensor (goWiFi) and Provider will provide the Services at locations ("Locations") that have agreed to host the Licensor and Provider wireless access point system (the "System") and which are operational. Licensor and Provider do not screen or restrict access to any content placed on or accessible through the Internet. Licensor and Provider also do not screen or restrict communications between parties via the Internet. You acknowledge that you may receive or be exposed to content, goods or services which you consider to be improper, inaccurate, misleading, defamatory, obscene or otherwise offensive. You agree that Licensor and Provider are not liable for any action or inaction with respect to any such content accessible through the System.
Licensor or Provider will provide you with the following technical support services by calling the number located on the wireless login page or posted at the Location:
a. Assisting, on a limited basis, wireless card configuration support
b. Providing information regarding account cancellations
c. Assisting with username and password inquiries
d. Assisting with billing and refund inquiries
Your Responsibilities
You must (1) provide accurate and complete registration information, (2) provide all equipment (including computer hardware and software, personal digital assistants, wireless network cards, etc.) to connect to the System, (3) protect the password, username and security information you use to access the Services and notify Licensor immediately of any unauthorized use of your account, and (4) comply with local, state, federal and international laws and regulations, including but not limited to copyright and intellectual property rights laws.
You agree to be responsible for and to bear all risk and consequences for (1) the accuracy, completeness, reliability and/or usefulness of any content available through the System and (2) all communications via the System. Licensor and Provider do not undertake the security of any data you send through the System and it is your responsibility to secure such data.
It is your responsibility to keep your account information current, including personal and credit card information. Changes must be communicated via the 'My Account Info' link at http://wireless.nnu.com/identify.html.
Payment and Term
You shall pay all fees charged to your credit card for the Services based upon the Rate Plan you select, plus any applicable taxes and other fees imposed as a result of this Agreement.
User Sessions, Billing Periods and Billing Conventions
Pay Per Use (single session) Plan. The commencement time/date of this single-session plan is the time/date that you log in following the completion of the registration process. The session terminates at the time/date you log out or you are automatically logged out as described below. All fees you incur will be charged to your credit card at the time/date your session is terminated.
Daily Rate Plan. The commencement time/date of your initial session and initial billing period under this plan is the time/date that you log in following the completion of the registration process. The commencement time/date for each renewal and billing period thereafter is the time/date of each log on. Each billing period under this plan ends at the later of (1) 24 hours after the commencement time/date, (2) the time/date of your first log out following the 24-hour period after the commencement time/date or (3) the time/date Licensor automatically logs you out following the 24-hour period after the commencement time/date. If a billing period ends as a result of your first log out or an automatic log out after the 24-hour period following the commencement time/date, you will be charged an additional Daily Rate Plan fee for each portion of each successive 24-hour period. All fees you incur will be charged to your credit card at the time/date each billing period terminates.
Subscription Rate Plans. The commencement time/date of the initial billing period under a subscription plan is the time/date that the registration process is successfully completed. Subsequent billing periods commence on each monthly anniversary of your registration. Monthly fees will be charged to your credit card on the date you register for the Services and then on each subsequent monthly anniversary date. Fees in excess of the base monthly fee that are incurred by you on a per-minute basis will be charged to your credit card at the end of each billing period.
Licensor may change the fee associated with any Rate Plan at any time.
Note: You understand additional roaming fees may be charged if you initiate a session in a location where roaming fees apply.
Ending Session Billing
To end session billing, you must logout by clicking the "Logout" button found within the logout pop-up window that appears after each successful login. Note: Using this logout method requires the pop-up window remain either minimized or open during your session.
NOTICE: It is your responsibility to logout when finished. Credits or additional minutes will not be provided if you fail to logout properly.
If in the event you fail to logout properly, you will be "automatically" logged out if, for 15 minutes or longer: (1) the wireless card is removed from your computer, (2) your computer is powered off, or (3) your computer is moved out of the coverage area. Note: You will be billed for all minutes up to the time of the automated logout.
The amount of time used under the Rate Plan you select will be reported under the 'My Account Info' section at http://wireless.nnu.com/identify.html.
Depending upon the plan, you may switch from one Rate Plan to another by accessing the 'My Account Info' link at http://wireless.nnu.com/identify.html and making the desired changes. Changes will be effective as follows:
A change from a Daily Rate Plan to a Subscription Rate Plan will be effective upon the later of: (1) processing the change request or (2) the completion of a daily session that is in process at the time the change request is made.
A change from Subscription Rate Plan to a different Subscription Rate Plan or to a Daily Rate Plan will be effective at the termination of your current plan's monthly billing cycle.
The Subscription or Daily Rate Plan you select initially will be the Rate Plan to which your user name and password are associated for billing purposes until the earlier date of: (1) the termination of your account, (2) a plan change or (3) the deactivation of your name and password after inactivity.
In the event Licensor is unable to charge fees to the credit card number you have provided, you remain responsible for any such charges and agree to pay by another means acceptable to Licensor.
Termination
You may terminate Subscription Rate plans by calling the number posted at the location. Subscription Rate Plan cancellations shall be effective at the end of the current billing cycle. E-mail cancellation notifications will not be accepted. You agree that Licensor and Provider may terminate this Agreement and cancel Services for any and all accounts you may have at any time, without notice and for any reason including, but not limited to, nonpayment, violation of any of the terms and conditions of this Agreement, providing inaccurate registration information, and using the Services to perform any illegal activity. You further agree that in the event of termination for any reason Licensor and Provider will have no liability to you.
Licensor may reject an application or terminate this Agreement for any reason including, but not limited to, if (1) you violated this Agreement as to this or another Licensor account, (2) the information required in the registration process is incorrect, absent or incomplete, (3) your credit card number refuses a charge, or (4) the amount of technical support required to be provided to you is unreasonably excessive in the sole judgment of Licensor.
Privacy Policy
Personal information you provide in connection with the account registration process, your frequency of using the System, and information about your use of the System will be provided to the Location from which you access the System. You consent to this disclosure. The information you provide will otherwise not be provided to any third parties in a manner that would identify you unless Licensor or Provider is required to disclose such information in order to comply with applicable laws or unless you consent.
Notice of Defect
If you experience a problem accessing or using the Services, report the problem by calling the phone number posted at the Location within seven (7) days of the date on which the problem occurred. After seven days, any complaints regarding a problem are deemed waived. If Licensor and Provider determine the System is at fault, their sole obligation under this Agreement is to provide remedy in a manner consistent with their regular business practices. Licensor and Provider provide no guarantee and make no representation that the System will be available during the hours posted at every System location. Credits and refunds will not be issued for reasons of temporary unavailability of the System at a particular location.
Modifications
Licensor and Provider may, at their sole discretion, modify the terms and conditions of this Agreement including its Rate Plans. Such modifications shall be binding and effective upon posting on Licensor's 'Wireless Signup' page. You agree to periodically review Licensor's 'Wireless Signup' page to maintain awareness of any modifications. By continuing to use the System after such postings, you accept and agree to any and all such modifications.
Indemnification
You shall defend, indemnify and hold Licensor and Provider and their respective corporate affiliates and their respective officers, directors, stockholders, employees, agents, successors and assigns harmless from and against, and shall promptly reimburse them for, any and all losses, claims, damages, settlements, costs, and liabilities of any nature whatsoever (including reasonable attorneys' fees) to which any of them may become subject arising out of, based upon, as a result of, or in any way connected with, your use of the System or any breach of this Agreement.
Warranty
Licensor warrants that the System will conform, as to all substantial operational features, to Licensor's currently published specifications and will be free of defects which substantially affect system performance. THE WARRANTY PROVIDED IS A LIMITED WARRANTY AND IT IS THE ONLY WARRANTY MADE BY LICENSOR. LICENSOR AND PROVIDER MAKE AND YOU RECEIVE NO WARRANTY EXPRESS OR IMPLIED, AND ALL WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE EXPRESSLY EXCLUDED. LICENSOR AND PROVIDER SHALL HAVE NO LIABILITY WITH RESPECT TO THEIR OBLIGATIONS UNDER THIS AGREEMENT FOR CONSEQUENTIAL, EXEMPLARY, OR INCIDENTAL DAMAGES, EVEN IF EITHER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE STATED EXPRESS WARRANTY IS IN LIEU OF ALL LIABILITIES OR OBLIGATIONS OF LICENSOR FOR DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE DELIVERY, USE, OR PERFORMANCE OF ANY OF THE SYSTEM.
Limitation of Liability
LICENSOR'S AND PROVIDER'S LIABILITY TO YOU UNDER THIS LICENSE, AND YOUR EXCLUSIVE REMEDY FOR ANY LOSS, DAMAGE OR INJURY, REGARDLESS OF THE NATURE THEREOF AND SPECIFICALLY INCLUDING INDEMNITY, BREACH OF CONTRACT, NEGLIGENCE, TORT, AND WARRANTY CLAIMS SHALL NOT EXCEED, AND SHALL BE LIMITED TO, THE FEE PAID BY YOU TO LICENSOR AND PROVIDER.
Entire Agreement, Applicable Law, Forum
This Agreement constitutes the entire agreement between you, Provider and Licensor with respect to the subject matter hereof. This Agreement shall be construed under the laws of the United States and the State of Texas as applicable without giving effect to the principles of conflicts of law thereof. All disputes relating to this Agreement or the System shall be brought in the District Courts of Travis County, Texas in a trial for which the right to a jury is hereby waived by both parties ability to offer or comply with service level objectives; and
f. Partner's lack of availability to respond to incidents which require Partner's participation for resolution (for example during times outside Partner's normal business hours).
6.2.2 In no event shall goWiFi or Partner be responsible for any failure or delay in performing this Agreement if such failure or delay arises from causes beyond its reasonable control.
6.2.3 THERE ARE NO AGREEMENTS, WARRANTIES, OR REPRESENTATIONS, EXPRESS OR IMPLIED EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE OR USE, EXCEPT THOSE EXPRESSLY SET FORTH HEREIN.
6.3 Indemnifications
6.3.1 Except as otherwise provided herein, Partner, for itself and its successors and assigns, shall defend, indemnify and hold goWiFi and its corporate affiliates and their respective officers, directors, stockholders, employees, agents, successors and assigns harmless from and against, and shall promptly reimburse them for, any and all losses, claims, damages, settlements, costs, and liabilities of any nature whatsoever (including reasonable attorneys' fees) to which any of them may become subject arising out of, based upon, as a result of, or in any way connected with, the operations of or performance by Partner under this Agreement or any breach by Partner of this Agreement.
6.3.2 Except as otherwise provided herein, goWiFi for itself and its successors and assigns, shall defend, indemnify and hold Partner and its corporate affiliates and their respective officers, directors, stockholders, employees, agents, successors and assigns harmless from and against, and shall promptly reimburse them for, any and all losses, claims, damages, settlements, costs, and liabilities of any nature whatsoever (including reasonable attorneys' fees) to which any of them may become subject arising out of, based upon, as a result of, or in any way connected with, any infringement claim relating to goWiFi's software (not including any modifications made by goWiFi at the request of Partner), other than claims based upon the use of goWiFi's software in combination with other software, hardware or systems not provided by goWiFi. goWiFi shall be relieved of the foregoing obligation unless Partner promptly notifies goWiFi of any such claim and, at goWiFi's option, permits goWiFi to control the defense and settlement thereof. In the event of such infringement, goWiFi may either use commercially reasonable efforts to obtain a license under the rights that are infringed, or modify the software to be non-infringing; provided that if in goWiFi 's judgment such remedies are not reasonably available, goWiFi may terminate this Agreement.
6.3.3 The obligations of this Section 6.3 shall survive termination of this Agreement.
6.4 Proprietary Information. Any technical or business information or data disclosed or furnished to Partner by goWiFi ("Information"), including all Information relating to access to the Internet from an AP, shall remain the property of goWiFi and when in tangible form shall be returned upon request. All Information shall be kept confidential by Partner and shall be used only in connection with Partner's performance hereunder, unless such information was previously known to Partner free of any obligation of confidentiality or is made public by goWiFi.
6.5 Independent Contractor. It is expressly understood and acknowledged that the parties are entering into this Agreement as independent contractors and that this Agreement is not intended to create, nor shall it be construed as creating, any type of partnership, joint venture, or franchise relationship between goWiFi and Partner. Neither party shall use, without the prior written consent of the other party, the trade names, copyrighted materials, trademarks or service marks of the other party or its affiliated companies, including in any advertising, publicity, press release, or promotion or to express or imply any endorsement.
6.6 No Third Party Beneficiaries. This Agreement shall not provide any person not a party to this Agreement with any remedy, claim, liability, reimbursement, commission, cause of action or other right in excess of those existing without reference to this Agreement.
6.7 Governing Law. This Agreement shall be governed by and interpreted according to the domestic laws of the State of Texas without regard to choice of law rules of Texas. All suits concerning any and all matters related to or arising under or by virtue of this Agreement shall be commenced exclusively in the state or federal courts located in Travis County, Texas and venue of such action shall rest exclusively in Travis County, Texas.
6.8 Entire Agreement; Amendments. This Agreement and any Exhibits constitute the entire understanding between the parties and supersede all prior understandings, oral or written representations, statements, negotiations, proposals and undertakings with respect to the subject matter hereof. No amendment to this Agreement shall be valid except if it is in writing, refers specifically to this Agreement, recites that it is an amendment hereto, and is subscribed by authorized representatives of the parties.
6.9 Notices. All notices which may be given by any party to the other party shall be in writing and shall be deemed to have been duly given on the date delivered in person or deposited, postage prepaid, in the United States mail via certified mail, or an authorized overnight carrier, return receipt requested, to the addresses listed herein.
6.10 Taxes. Partner shall be solely responsible for all state, local or federal taxes imposed as a result of the existence or operation of this Agreement or based on any charges relating to products and services procured by Partner hereunder including, but not limited to, state and local privilege and excise taxes based on gross revenue, and any sales taxes paid or payable by goWiFi in respect of the foregoing. Partner shall pay any such taxes to goWiFi or to any governmental agency as directed by goWiFi. Partner hereby indemnifies and holds goWiFi harmless from and against the payment of any and all sales or similar taxes, including any penalties or interest thereon. Partner’s obligations pursuant to this section 6.10 shall survive any termination or expiration of this Agreement.
Privacy Policy
Wi-Fi Network Privacy Policy
goWiFi (“goWiFi,” “we” or “us”) knows that users of its Wi-Fi network communications services and related services and features (the “Service”) care about the personal information they provide to us. This privacy policy, which is part of our Wi-Fi Network Terms and Conditions of Use (“T&C’s”), is designed to provide you with information about how we collect, store and use personally identifiable information obtained through our web site. We refer to this information as “personal information.” goWiFi reserves the right to revise this privacy policy from time to time, and by using the Service, you are agreeing to the terms of the then-current privacy policy.
How Information Is Collected
When you log on or register to use the Service, we may ask you for information such as your name, address, e-mail address, telephone number, or other login information as required by a carrier or venue partner and certain demographic information.
goWiFi uses “cookies.” A “cookie” is a text file, invoked by standard browser software, that we place on your hard drive to enable our systems to, among other things, recognize your browser, track transactions, and allow you to navigate our web site or the Internet through a Wi-Fi network that we manage without your having to re-enter information. The information gathered by cookies is not made available to organizations. We may also automatically receive and store certain other types of information, such as the type of web browser you use or the pages you browse to.
Use of Information We Collect
Personal information collected by goWiFi may be used by goWiFi to communicate with you, register you as a user and to use the Service without having to re-enter information, administer the Service, comply with applicable law, and as otherwise provided in this privacy policy. We may occasionally make personal information available to select other organizations, including but not limited to, affiliated organizations, agents working on our behalf, companies or organizations with whom we have a contractual or sponsor relationship, or in connection with an asset transfer. We may also provide aggregated data to these and other organizations. Although we may make reasonable inquiries to determine that such other organizations maintain privacy policies comparable to ours, we are not responsible for the enforcement of such policies.
Third-Party Service Providers
goWiFi may engage reputable third-party vendors in order to help us manage the Service and allow us to better assist our users. These may include third-party vendors engaged to analyze, for marketing purposes, the information collected by goWiFi.
Administration of Our Service/Compliance With Law
We may disclose your personal information when we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may be violating our T&C’s or to protect the safety, property or other rights of our users or the public. In addition, we may disclose or access account information for administrative and other purposes that we believe are necessary to develop, maintain, and improve our products and services. We also may disclose your personal information if we believe in good faith that we are required to do so in order to comply with applicable law, a subpoena, or other legal process.
Security Used To Protect Your Information
We take commercially reasonable steps to maintain the security of customer information via a variety of access controls, including password protection, electronic firewalls, and data encryption. However, goWiFi does not guarantee the security of such information.
Third-Party Web Sites
You may access other web sites through the Service, but goWiFi is not responsible for the privacy policies, terms and conditions of use, or content of any such web sites. We encourage you to familiarize yourself with the privacy policies and terms and conditions of use of such web sites.
Changes to Privacy Policy
goWiFi may revise this privacy policy from time to time. We encourage you to visit this page periodically to review our current policy so that you will always know what information we gather and how we may use that information.
